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Refunds and Returns Policy

Dioactive Online Store – Botswana

At Dioactive Online Store, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our website or making purchases. By accessing or using Dioactive Online Store, you agree to the terms of this Privacy Policy.

1. Information We Collect:

  • Personal Information: When you place an order or create an account, we may collect personal information such as your name, email address, shipping address, billing address, and phone number.
  • Payment Information: We may collect payment information such as credit/debit card details or other payment methods when you make a purchase.
  • Device Information: We may collect information about the device you use to access Dioactive Online Store, including your IP address, browser type, and operating system.
  • Usage Information: We may collect information about your interactions with our website, such as the pages you visit, the products you view, and your browsing activities.

2. How We Use Your Information:

  • To Process Orders: We use your personal and payment information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
  • To Improve Our Services: We may use usage information to analyze trends, track user activities, and improve the functionality and user experience of Dioactive Online Store.
  • To Send Promotional Communications: With your consent, we may send you promotional emails or newsletters about our products, special offers, or upcoming events.
  • For Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to protect our rights or the rights of others.

3. Information Sharing and Disclosure:

  • We do not sell, trade, or rent your personal information to third parties for marketing purposes.
  • We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products.
  • We may disclose your information in response to a valid legal request, court order, or government inquiry, or to protect the rights, property, or safety of Dioactive Online Store, our customers, or others.

4. Data Security:

  • We implement reasonable security measures to protect your personal information against unauthorized access, misuse, or alteration.
  • However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

5. Your Choices:

  • You may update or correct your account information by logging into your account on Dioactive Online Store.
  • You may opt-out of receiving promotional emails or newsletters by following the instructions provided in the email or contacting us directly.
  • Please note that even if you opt-out of receiving marketing communications, we may still send you transactional or service-related emails.

6. Children’s Privacy:

  • Dioactive Online Store is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

7. Changes to this Privacy Policy:

  • We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

8. Contact Us:

  • If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@dioactive.com

Thank you for trusting Dioactive Online Store with your personal information. We are committed to safeguarding your privacy and providing you with a secure and enjoyable shopping experience.